Takeaway meals are convenient, quick and relatively cheap – usually, but not always. One Toronto woman found out that it isn’t always the case. Nayaskr took to social media to tell her tale of woe – a simple pizza order that turned into an authentic saga, and a long, bitter battle with fast food chain Domino’s and her bank, costing her more time, energy and money than she bargained for.
This is a charging error in which Domino’s Pizza was involved. Thus, the US company has been involved in a financial claim because of a piracy. Read on to know what happens at the end.
Naya’s pizza nightmare
In a video uploaded to TikTok, Naya (Nayaskr), explained at length how her pizza order escalated into an ordeal. She says she ordered online through Domino’s website on March 30 and the total came to $72.53. In first place, she didn’t notice anything suspicious – payment went through, the pizza arrived and was eaten, then she forgot all about it. Nevertheles, it must be said that a couple of days later while she was at work, she noticed she had a missed call from Domino’s. Firstly, she thought it must be customer services wanting to know if she had enjoyed her meal, she ignored it and didn’t return the call – then there was another missed call, and a text message from her bank informing her that her credit card had exceeded its limit. Instead of panicking, he decided to look for a solution in order to find out why the main problem was occurring.
The surreal amount that had been charged
After checking her bank statement, Naya got into the conclusion that her credit card had been charged $7,253 by Domino’s – 100 times the cost of her pizza order.
Naya thought it was an easy mistake that could be resolved with no problem, but when she phoned Domino’s to discuss the problem and explain that she had been overcharged, the person on the other end of the line “couldn’t care less”. Follow-up calls also proved a waste of time, so she sent four divfferent emails to the chain’s corporate office, enclosing copies of her receipts and proof of purchase, “To prove that the mistake was at their end, not mine”.
And in the meanwhile, she filed a dispute with her bank on April 1 in a bid to reclaim her money but was told that disputes usually take 30-90 days to reach a resolution.
No progress with Scotiabank
After being waiting a month with no news from Scotiabank, Naya called only to be told that her situation had not yet begun. Growing increasingly worried, she decided to share her sorry story on TikTok, posting a lengthy video on May 19.
“Seven thousand dollars is a lot of money, and this was a time sensitive problem, because everybody knows how a credit card works – you need to pay off your credit card, and you only have a determined amount of days to do so before it starts affecting your credit score, before you start getting calls from collections…” Naya explained.
In desperation, Naya managed to pay in $7,000 into her bank account before being hit with any penalties but the issue is still ongoing. “At least now they are looking into it and we’ll wait and see what the outcome is,” she said.
Happy ending: “Scotiabank have reached out to me and they have finally started looking into the dispute”.
Naya posted an update this week and happily, it seems that there is some light at the end of the tunnel. “Scotiabank have reached out to me and they have at the end started looking into the dispute. They have also credited me the $7,000, and so, I’m satisfied with that – that’s honestly all I wanted from the beginning. That’s the temporary resolution for now”.